WCS Europe focus on the key challenges of digital transformation that are based on business processes, staff mobility, customer relationship and experience, enterprise data leveraging, and the security and agility of its information system. All the WCS Europe solutions aim to promote new uses to increase productivity and business growth. We offer innovative and complementary cloud applications, adapted to your business requirements, allowing you to respond to current client and employee needs and to expand market share.

INTELLIGENT DASHBOARDS

ClicData enables all businesses, large, small, with and without IT departments, to have access to an agile, dynamic way of handling large volumes of data in the most straightforward way possible.

EMPLOYEE RISK MANAGEMENT

The HEESI-DUER solution is currently the only one on the market to help building a Unique Risk Assessment Document, without specific skills, from a simple questionnaire to be completed by non-specialists.

EVENTS MANAGEMENT

InitLive is the only scheduling & communication tool that is designed for live events. The platform is built to keep organizers & teams informed and connected in the midst of constant change. The system is customizable for event needs while also providing common pre-configured roles and qualifications. Event staff scheduling and communication continues on-site with a mobile app that keeps the team connected – track check-ins, rejig the schedule, assign new tasks, and communicate emergencies discreetly on their smartphone or tablet.

SMART MOBILE FORMS

The ProntoForms mobile solution makes it easy for remote workers to collect data on a mobile device, access company data in the field, and automatically share the results with back-office systems, cloud services, and people. ProntoForms enables companies to track, analyze, and continuously improve processes.

OMNI-CHANNEL CUSTOMER ENGAGEMENT AND FEEDBACK

Loop® by Benbria® Corporation is an omni-channel customer engagement platform that helps brands to enhance the customer experience. By leveraging the customer’s preferred choice of communications, be it texting, web chat, native app, email, or kiosk, Loop® allows customers to communicate directly with a brand to make a request, express a concern, or provide a compliment before, during, and after their visit. Resolving guests’ concerns and requests in real-time helps brands to improve customer satisfaction, save at-risk customers, increase revenue, and drive repeat visits.

EMOTIONAL ANALYSIS

Q°emotion enables businesses to find and analyze the emotions included in any written content and convert the outcomes into actionable data. Thanks to artificial intelligence algorithms linked to a multilingual emotional dictionary of more than 45 million entries, the platform can qualify emotions, feelings and customer engagement. The technology uncovers emotions during the key moments of the customer journey, create alerts based on emotional insights, prioritize messages and improve customer knowledge.

VOICE, VIDEO, CHAT AND COBROWSING FOR WEBSITES AND CONTACT CENTERS

Talkative is a multichannel customer engagement solution featuring webchat, voice and video calling as well as cobrowsing. Designed for websites and contact centers, the solution eases the customer journey by providing the agents the means to engage customers and visitors based on their browsing behavior (website-page, time-on-page and page-scroll). Talkative helps to leverage web sites and improve the online customer experience, increase their satisfaction and generate additional sales.

SOCIAL MEDIA MONITORING

The Echosec platform maps real-time social media which is essentially connecting virtual communities to real-world locations. Retail, branding, journalism and finance use the solution for reaching new markets, gaining hyperlocal insights, getting better business intelligence and breaking stories.The Echosec platform enables users to see the world in ways they never thought possible.

ENDPOINT AND MOBILE SECURITY

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ENTERPRISE DATA ANALYTICS AND MANAGEMENT
GDPR COMPLIANCE

FileFacets is an online privacy compliance and enterprise analytics platform that makes it easy for businesses to locate and process unstructured content from multiple sources across the enterprise to protect sensitive data and mitigate risk.

INFORMATION SECURITY

Thanks to exclusive data sources and non-traditional collection mechanisms, Hyas accurately predict malicious activity before it happens. This powerful investigation and attribution system let connect specific attack instances and campaigns to billions of historical indicators, and research millions of malware samples and their corresponding network traffic.

REAL TIME MIDDLEWARE APPLIANCES FOR CLOUD, IOT & BIG DATA ROUTING

Solace technology routes information between applications, devices and people across clouds using open APIs and protocols and provides Real time middleware Appliances to create “Next Gen Digital Backbones”. Solace provides the most powerful real Time Event/messages Bus* / Message Broker of the market for big data, IoT, Hybrid Cloud & Digital transformation initiatives with the capacity to natively manage millions of concurrent transactions per second with extra low latency, for any type of data over any kind of open protocols/APIs.

LOSS PREVENTION, FRAUD DETECTION, SECURITY AND OPERATIONS

Solink combines the video with the point of sales (POS) transaction data to help prevent fraud & theft. By focusing on the video content and data around it, Solink narrows the information from thousands of hours of video to a consumable subset that a user can use to answer important questions. The solution audits 100% of transactions from single or multiple locations and send notifications when a suspicious event occurs. Solink works with the existing video systems, reduces investigation times from hours to minutes and makes it easy to collect evidences.

UNIFIED COMMUNICATIONS

The CounterPath Bria unified communications solution is interoperable with your telephony environment and allows you to communicate and collaborate using multiple types of devices (workstation, smartphone, tablet) at the same time. Anytime and anywhere, you will have access to many functionalities: voice and HD video calls, multi-terminal single number, instant messaging, presence status, SMS, screen sharing, file transfer, and more.

4G / IOT / M2M ROUTERS

The Encore Networks range of commercial enterprise and industrial hardened routers embed 4G cellular modems and feature IP, SSL, VPN, Firewall, Ethernet Switching, Legacy Copper Line POTS replacement, and serial data to IP interworking. Encore’s routers are purpose built for numerous Industrial Internet of Things (IoT) and M2M applications. Encore’s enCloud™ Management System enables users to manage, monitor and configure distributed enterprises from a central location through the cloud. Encore enables companies to reduce total cost of ownership by reducing dependence on high cost wireline connections and converting them seamlessly to next generation cellular connections.

HIGH DENSITY WIFI

The Edgewater Wireless WiFi3™ technology and solutions let service providers deliver reliable, indoor/outdoor broadband services using Next Generation Wi-Fi technology. The Edgewater Wireless WiFi3™ technology and radio architecture allows to deliver multiple concurrent channels of transmit and receive on the same radio which reduces the impacts of interference and eliminates contention issues in WiFi. Not to mention a lower CapEx deployment investment and the lowest cost OpEx for any commercial or enterprise WiFi deployment, achieved by having significantly less access points. With WiFi3™, customers can deploy a wireless broadband network quickly and cost effectively.

SD-WAN, LINK BALANCING AND MIXED NETWORKS

Martello’s Elfiq Networks solutions enhances network performance and business continuity through innovative link balancing and bandwidth management technologies. Using Martello solutions, companies can leverage simultaneous ISPs, mix public and private links for added flexibility, seamless failover, increased throughput and smarter WAN path selection. Martello products enable true inline business continuity solutions which keep organizations running, even in the face of power outages and hardware failure. Due to its cutting edge and versatile design, Martello’s link balancing technology can be deployed in single site companies and international organizations alike to safely and easily build their SD-WAN.

REAL-TIME SPECTRUM ANALYSIS

ThinkRF provides Software-Defined Spectrum Analysis solutions that monitor, detect and analyze complex waveforms. Leveraging advances in software-defined radio technologies, ThinkRF has introduced a new class of spectrum analysis solutions that provides greater versatility, better performance, and additional capabilities to users in signals intelligence (SIGINT), technical surveillance countermeasures (TSCM), monitoring, 5G, and test and measurement. Aerospace and defense companies, spectrum regulators and wireless communication and security providers use the remotely deployable, PC-driven and easily-upgraded platform to replace traditional lab equipment for wireless spectrum analysis.

NETWORKING PROJECTS MANAGEMENT

D3M simplifies the process of Designing, Documenting, Delivering and Managing networks. D3M is a web solution created to help you and your team collaborate on network design projects from inception to deployment and post-sales. It was designed to improve your firm’s professionalism, help you build a stronger brand and stand out from the competition; ultimately allowing you to land more contracts, make more money and lower the cost of service and maintenance. It’s easy to use and enables all of your team members to collaborate in real-time no matter where they’re located.