Solutions

WCS EUROPE OFFERS INNOVATIVE AND COMPLEMENTARY CLOUD APPLICATIONS ALLOWING YOU TO RESPOND TO CURRENT CLIENT AND EMPLOYEE EXPECTATIONS
Business processes
Customer relationship and experience
Cyber security and data management
Networking and telecoms
WHAT SETS WCS EUROPE APART
Global
WCS Europe is backed by an investment fund that has nearly 50 years of extensive digital experience and is active around the world. We have the capacity to provide services at all of our customer locations.
Experience
Our team has over 300 years of cumulative experience in telecommunications, converged communications, customer relations, mobile applications, and innovation.
Innovation
Our solutions portfolio includes companies which together invest more than $20M USD annually in research and development into innovative applications and technologies.
Expertise
We control all aspects of our solutions and ensure their integration with your business applications. We constantly invest in the training of our technical team to maintain our know-how and expertise.
Listening
We work with you on the different processes impacted by the digital transformation of the company. Your business guides our methodology within a framework of a long-term partnership.
Flexibility
Enjoy turnkey services and order new resources according to the reality of your needs. Most of our solutions are hosted in the cloud or can be deployed on-premise.
Agility
WCS Europe is an agile company capable of adapting itself very quickly to changing environments, whether related to its strategy, its operational practices or the execution of its services.
Support
We build a close relationship with our customers. Our technical experts speak your language and are available when you need it, to support you throughout the deployment and operation of the solutions.

LATEST ARTICLES

carteiras-thegem-blog-default
Les communications unifiées au cœur de la relation client

Le « parcours du client » et la stratégie « omnicanal » sont aujourd’hui des expressions consacrées mais les appels téléphoniques restent encore le moyen le plus utilisé par les clients pour communiquer avec une entreprise. Comment, dans un tel contexte, s’assurer que la qualité de la relation entreprise/client ne soit pas impactée ?