CUSTOMER SATISFACTION

Benbria Loop is a web solution for collecting and analyzing feedback, which allows customers and prospects to be questioned through multiple physical and digital channels: kiosks, different physical media with QR code (catalogs, packaging, etc.) , websites, social networks, mail. The solution facilitates the creation of questionnaires and real-time communication thanks to an integrated web chat functionality. Customizable forms automate repetitive processes and reduce operational costs.

Main features

An essential complement to CRM tools, Benbria Loop can be integrated into your own applications and can also be interfaced with loyalty programs to promote additional services and generate
additional income. Thanks to Benbria Loop, very easily carry out satisfaction surveys, measure your NPS score, build customer loyalty, improve the quality of your services and enrich your marketing data.

 

 

 

  • Omni-channel communication by SMS, social networks, email and web application
  • Automatic routing of customer requests to appropriate personnel
  • Monitoring of messages and requests with escalation process
  • Order taking forms interfaced with hotel management software (PMS) and back office applications
  • Collect customer comments and display in real time the satisfaction index on employee dashboards
  • Trend analysis and reports

Main features

An essential complement to CRM tools, Benbria Loop can be integrated into your own applications and can also be interfaced with loyalty programs to promote additional services and generate
additional income. Thanks to Benbria Loop, very easily carry out satisfaction surveys, measure your NPS score, build customer loyalty, improve the quality of your services and enrich your marketing data.

 

  • Omni-channel communication by SMS, social networks, email and web application
  • Automatic routing of customer requests to appropriate personnel
  • Monitoring of messages and requests with escalation process
  • Order taking forms interfaced with hotel management software (PMS) and back office applications
  • Collect customer comments and display in real time the satisfaction index on employee dashboards
  • Trend analysis and reports

    Learn more about the Benbria solution?

    Documentation