EMOTIONAL ANALYSIS

Q °emotion makes it possible to analyze the emotions expressed in written supports and to transform them into data usable by the companies. Thanks to artificial intelligence algorithms coupled with a multilingual emotional dictionary of over 45 million entries, the tool can automatically qualify the client’s emotions, feelings and commitment.

of words and expressions listed, in 30 languages

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extra margin thanks to big data decisions

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attrition (churn)

Emotional analysis

The Q°emotion platform makes it possible to detect emotions and sensations within the customer experience, to identify the highlights throughout its journey, to generate alerts, to prioritize its messages and to improve knowledge of the customer.

Emotional analysis

The Q°emotion platform makes it possible to detect emotions and sensations within the customer experience, to identify the highlights throughout its journey, to generate alerts, to prioritize its messages and to improve knowledge of the customer.

Create a unique customer experience

Emotions are the # 1 factor in customer loyalty in 94% of industries (Forrester CX index, 2017)

Q°emotion is an innovative SaaS solution based on the analysis of emotions. Thanks to a visualization of all customer returns, you anticipate the problems encountered and quickly adapt your marketing strategy.

Create a unique customer experience

Emotions are the # 1 factor in customer loyalty in 94% of industries (Forrester CX index, 2017)

Q°emotion is an innovative SaaS solution based on the analysis of emotions. Thanks to a visualization of all customer returns, you anticipate the problems encountered and quickly adapt your marketing strategy.

In summary

Identify weak signals and expectations of your prospects

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See customer reviews

Understand customer needs and build loyalty

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Prioritize your ideas and actions

En résumé

Identify weak signals and expectations of your prospects

v

See customer reviews

Understand customer needs and build loyalty

U

Prioritize your ideas and actions

Learn more about the Q°emotion solution?