Bria Stretto increases employee productivity and responsiveness, by transforming each employee’s desktop, tablet and smart phone devices into an enterprise-grade softphone associated with their business number. Employees gain full access to voice, video, presence-enabled corporate directory, messaging and screen sharing, no matter where they happen to be (in the office, at home, on the road).
Bria Stretto is certified to interoperate with a broad range of VoIP platforms, including Cisco, Avaya, Mitel, BroadSoft and Asterisk – and includes enhanced feature support for
BroadSoft and Asterisk environments. Bria Stretto softphones are centrally managed, which means that employees simply need to download the free Bria Stretto app and log in with their corporate credentials, at which point they can immediately start communicating via voice, video or messaging. As a real productivity booster, this solution makes it possible to better communicate with employees, customers and partners and to meet the expectations of staff in terms of mobility, teleworking and the use of personal equipment within the company (BYOD).
All Bria Stretto softphones share the same unified User Interface (UI) regardless of platform (Windows, Mac, iOS, Android), with a common set of features, to allow employees to seamlessly transition between devices for all their communications needs. Bria Stretto also provides IT administrators with the ability to configure customized web tabs, to seamlessly display web-based content within the softphone app, giving the appearance that the app has been purpose-built for that enterprise.
In addition to standard telephony features such as Call Hold, Call Transfer and Messaging Waiting Indicator, Bria Stretto supports advanced business features such as Call Monitoring, Call Recording and Address Book integration. Other valuable
features include Auto Answer / Remote Call Control (for Contact Centre environments), Salesforce and Microsoft Office integrations, SMS integration as well as support for active call handoff to/from WiFi and 3G/4G networks. All Bria Stretto mobile users are provided with access to CounterPath’s Push Notification service, which is critical for reducing battery usage when the Bria Stretto app is in the background.
Built on SIP and open standards, the CounterPath solution is proven interoperable with many of the industry’s IP PBX, SBC and Unified Communications platforms as well as with all major devices and operating systems. It makes it possible to deploy all the mobility and collaboration services expected by the users without questioning the existing infrastructure, while maintaining independence from suppliers (equipment manufacturers, operators, etc.). Highly flexible, this solution can be centrally configured and managed whether you are a small or a large company. It is commissioned without any user intervention and is an effective BYOD solution that improves workplace efficiency, reduces workload of IT department and ensures cost savings.
To date, the Bria Stretto softphone is acclaimed by several thousand customers and used by tens of millions of users. It meets the needs of business departments and CIOs in the context of the digital transformation of the company and the deployment of mobility and collaboration services.
Le « parcours du client » et la stratégie « omnicanal » sont aujourd’hui des expressions consacrées mais les appels téléphoniques restent encore le moyen le plus utilisé par les clients pour communiquer avec une entreprise. Comment, dans un tel contexte, s’assurer que la qualité de la relation entreprise/client ne soit pas impactée ?
L’expression est un peu galvaudée et il faut tout d’abord préciser qu’il ne s’agit pas d’un nouveau phénomène…