VOICE, VIDEO, CHAT AND COBROWSING FOR WEBSITES AND CONTACT CENTERS

Talkative is a multichannel customer engagement solution featuring webchat, voice and video calling as well as cobrowsing. Designed for websites and contact centers, the solution eases the customer journey by providing the agents the means to engage customers and visitors based on their browsing behavior (website-page, time-on-page and page-scroll). Talkative helps to leverage web sites and improve the online customer experience, increase their satisfaction and generate additional sales.

MAIN FEATURES
  • Instant messaging (webchat) with escalation to audio and video modes
  • One-click audio and video connection from the website (call button)
  • Assisted navigation (cobrowsing)
  • Contextual routing of requests to the best-qualified operator
  • Real-time tracking of customers browsing on the website
  • Dashboard, interaction analysis, downloadable reports
  • History of webchat and audio exchanges
  • Internet audience analysis (integration with Google Analytics, etc.)
  • Customizable interface and web console
  • Simplified integration into websites
  • Compatible with existing call center platforms and telephony systems
SUMMARY
PRODUCT CATEGORY
Customer relationship and experience
INDUSTRIES
E-commerce, retail and distribution, banks, insurance, transport and travel agencies, hotels, after-sales services, etc.
PRICING
Per agent concurrent sessions